Refund & Cancellation Policy

Effective date: 3 July 2026

Riyoflow subscriptions (coaches paying Riyoflow) and coaching fees (parents paying their coach directly) work differently, and this page covers both. Riyoflow is operated by TAKCTRL, Chennai, India.

1. Riyoflow subscriptions (coaches paying Riyoflow)

  • Cancellation. You can cancel anytime — in the app on Android, or through your Apple ID subscription settings on iOS. Cancellation stops future renewals; your paid tier stays active until the end of the period you've already paid for.
  • Refunds. Subscription charges for a billing period that has already started are non-refundable, except where required by law or where a verified billing error occurred (for example a double charge). Verified billing errors are refunded in full to the original payment method within 7–10 working days of confirmation.
  • iOS purchases. Subscriptions bought through Apple In-App Purchase are billed by Apple, and refund requests are decided by Apple under its policies — request them at support.apple.com/billing. We cannot issue refunds for Apple-billed charges ourselves.
  • Your data. Cancelling or downgrading never deletes your data; it stays preserved and you keep access at the Free tier's limits.

2. Coaching fees (parents paying their coach directly)

Coaching fees are set by, and belong to, your coach. Riyoflow does not process or hold this money — you pay your coach directly, by whatever method you've arranged together (for example cash, UPI, or bank transfer), entirely outside the app. The app only tracks what's been marked as paid. Refunds of coaching fees are therefore a matter between you and your coach or academy, not Riyoflow.
  • To request a coaching-fee refund, contact your coach or academy directly and arrange it the same way you originally paid them.
  • If you believe a fee was marked as paid in error (wrong amount, duplicate entry, or a record you don't recognise), contact your coach to correct it in the app.

3. Disputes

If a coaching-fee dispute can't be resolved with your coach, you can raise it with us at support@riyoflow.com. We will facilitate in good faith — for example by sharing what the app's records show was marked paid — but as a technology platform with no visibility into how you paid your coach, we cannot compel a coach to refund fees for coaching-service disagreements.

4. Contact

TAKCTRL, K.K. Nagar, Chennai, Tamil Nadu 600078, India
Email: support@riyoflow.com

We respond to refund-related queries within 48 hours on working days.